Widely regarded as a leader in regards to creation and the use of new technology has established itself as a market leader when preserving its freedom from larger less nimble competitors. Considering that the businesses launch back in 2008 and its staff have won a number of high profile industry awards including, Best use of technology for itself service customer portal WeWantToSayYes.co.uk and again in 2016 because of its voice recognition dialler platform, in addition to being known for innovative use of technology is to date the sole DCA to have won both ideal consumer and best commercial DCA.
When you work without a taken for granted, we all take some opportunity to get to understand you and your clients, the strategy we invent for you is particular to your business requirements and evolves together with our partnership.
Customer focussed, has worked with the impression that irrespective of the current situation a customer finds themselves dealing with, so they may be and will always remain a valued client of their customers, this ethos means that functions with its clients across a range of debt kinds and age. In addition to working with clients on overdue arrears and elderly debt accounts also works look at more info with a number of clients at very early stage arrears, often at a white label capacity carrying and representing the brand name of a number of the UK's biggest titles.
Investing in our customers, we're a professional services company working to a very large set of standards that are governed by the Financial Conduct Authority, and as member of the highly recognized Credit Services Association we are dedicated to ensuring that all our people work into the highest of standards. Development and training play a key part in the working lives of employees at all levels, Training does not end once induction is completed but is ever present throughout the working environment.
Quality assurance plays a key role in all that we do ; QA rolls all elements of our company and is coated 225 ILCS 425/ Collection Agency Act. - Illinois General Assembly with our line of defence and backed up through our very own internal audit team and separate compliance functions.
Groups senior management team is composed of a number of the most experienced and well regarded professionals in the business, with over a 150 years combined experience in the sphere of financials.